Refund & Cancellation Policy

1. Overview

This policy explains when customers may cancel orders and receive a refund, and how Cheffy and Home Chefs handle cancellations. It operates subject to your non-excludable rights under the Australian Consumer Law (ACL).

2. Change of Mind

Cheffy and Home Chefs are not required to provide refunds for change-of-mind or incorrect selection. However, some Home Chefs may offer goodwill credits at their discretion.

3. Cancellation by Customer

• Meals: You may cancel up to 72 hours before the scheduled preparation start. Full refund or credit applies.

• Supper clubs/workshops: You may cancel up to 72 hours before the event. Thereafter, no refund except as required by law.

• Late cancellations: After cut-off, only partial or no refund may be issued due to sunk costs (ingredients, venue hire).

Requests must be submitted in writing to info@cheffy.com.au including your order number.

4. Cancellation by Home Chef or Cheffy

If the Home Chef or Cheffy cancels (e.g., illness, equipment failure, minimum bookings not met):

• You will receive a full refund or credit of the amount paid; and

• We will notify you promptly.

5. Faulty or Misdescribed Goods/Services

If a meal, event or product:

• is unsafe;

• materially differs from description; or

• fails to meet a Consumer Guarantee under the ACL,
  you are entitled to a remedy (repair, replacement or refund) depending on severity.
  Please contact us within 24 hours with details and evidence (e.g., photos).

6. Processing Refunds

Approved refunds will be processed upto 21 business days to your original payment method.
Administrative or platform fees may be non-refundable unless required by law.

7. Non-Refundable Components

• Service or transaction fees already incurred;

• Costs for custom, special or perishable orders after preparation has begun;

• No-shows at events.

8. How to Request

Email info@cheffy.com.au with subject “Refund Request – [Order Number]”.
Include order details, reason, and supporting evidence.

9. Force Majeure

Cheffy is not liable for failure to provide services due to events beyond our reasonable control (natural disaster, pandemic restrictions, power failure, etc.). Refunds or credits may be issued at our discretion.

10. Policy Changes

We may amend this policy from time to time; updates will appear on our website with a new effective date.