Privacy Policy

1. Purpose

Cheffy respects your privacy and manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

• Identification details (name, address, email, phone);

• Payment and transaction details (processed via third parties);

• Account information (login credentials, preferences);

• Order and booking history;

• Dietary preferences/allergies (if you choose to provide them);

• Device and usage data (cookies, analytics, IP address).

Sensitive information (such as health or dietary data) is collected only with your consent.

3. How We Collect Information

• Directly from you (account creation, orders, forms, emails);

• Automatically via cookies and analytics tools;

• From third-party service providers (payment processors, identity verification, etc).

4. Use of Information

We use personal information to:

• Process and manage orders and bookings;

• Communicate with you about your transactions;

• Facilitate interactions between you and Home Chefs;

• Improve our website and services;

• Comply with legal obligations;

• Send marketing communications (only where you have opted in).

You may opt out of marketing at any time via unsubscribe links.

5. Disclosure of Information

We may share your personal information with:

• Home Chefs (to fulfil orders);

• Service providers (IT hosting, analytics, payment, delivery);

• Regulators or law enforcement where legally required;

• Potential purchasers in a business sale (under confidentiality).

We never sell your personal information.

6. Overseas Transfer

Some service providers may store data overseas. We take reasonable steps to ensure overseas recipients handle personal information in accordance with the APPs.

7. Security

We use reasonable technical and organisational measures to protect personal data. However, no system is completely secure; transmission is at your own risk.

8. Access & Correction

You may request access to or correction of your personal information by emailing info@cheffy.com.au
We respond within a reasonable timeframe as required by law.

9. Data Retention

We retain information only as long as necessary for the purpose collected or as required by law. Thereafter it is securely deleted or de-identified.

10. Cookies

We use cookies to enhance functionality, analyse traffic and personalise content.
You may disable cookies in your browser, but some site features may not function properly.

11. Complaints

If you believe we have breached the APPs, contact us at info@cheffy.com.au.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Updates

We may revise this policy periodically and post the updated version on our website with a new effective date.